UK Twitter Social Customer Care Leaders

All Players - 4:16pm, 06th Jun 2014

Published by Guy Stephens | @guy1067
Rank Player Index
1. Sainsburys Profile Image Players Change in Position (2) Sainsburys @sainsburys 72
2. Virgin   Media Profile Image Players Change in Position (3) Virgin Media @virginmedia 72
3. Tesco Profile Image Players Change in Position (1) Tesco @tesco 71
4. Royal Mail Profile Image Players Change in Position (7) Royal Mail @royalmail 71
5. Sky Help   Team Profile Image Players Change in Position (4) Sky Help Team @skyhelpteam 69
6. O2 Profile Image Players Change in Position (6) O2 @o2 69
7. Virgin Trains Profile Image Players Change in Position (5) Virgin Trains @virgintrains 68
8. South West   Trains Profile Image Players Change in Position (10) South West Trains @sw_trains 67
9. BT Profile Image Players Change in Position (9) BT @btcare 65
10. Nando's Profile Image Players Change in Position (12) Nando's @nandosuk 65
11. Abellio Greater Anglia Profile Image Players Change in Position (16) Abellio Greater Anglia @greateranglia 65
12. ASOS Here To Help Profile Image Players Change in Position (18) ASOS Here To Help @asos_heretohelp 64
13. Northern   Rail Profile Image Players Change in Position (13) Northern Rail @northernrailorg 64
14. British Airways Profile Image Players Change in Position (8) British Airways @british_airways 64
15. SpotifyCares Profile Image Players Change in Position (15) SpotifyCares @spotifycares 63
16. Lloyds Bank Profile Image Players Change in Position (14) Lloyds Bank @asklloydsbank 62
17. National Westminster Bank Plc Profile Image Players Change in Position (21) National Westminster Bank Plc @natwest_help 62
18. Ryanair Profile Image Players Change in Position (22) Ryanair @ryanair 61
19. Halifax Profile Image Players Change in Position (23) Halifax @askhalifaxbank 61
20. London   Midland Profile Image Players Change in Position (11) London Midland @londonmidland 61
21. Costa Coffee Profile Image Players Change in Position (19) Costa Coffee @costacoffee 60
22. Vodafone UK   Help Profile Image Players Change in Position (17) Vodafone UK Help @vodafoneukhelp 60
23. Met Office Profile Image Players Change in Position (20) Met Office @metoffice 59
24. ThreeUKSupport Profile Image Players Change in Position (25) ThreeUKSupport @threeuksupport 59
25. Gatwick Airport LGW Profile Image Players Change in Position (24) Gatwick Airport LGW @gatwick_airport 59
26. Asda Service Team Profile Image Players Change in Position (26) Asda Service Team @asdaserviceteam 56
27. Barclays   UK Profile Image Players Change in Position (29) Barclays UK @barclaysonline 56
28. ScotRail Profile Image Players Change in Position (33) ScotRail @scotrail 53
29. HSBC UK Help Profile Image Players Change in Position (28) HSBC UK Help @hsbc_uk_help 53
30. Thomas Cook Profile Image Players Change in Position (27) Thomas Cook @thomascookuk 52
31. NOW TV   Help Profile Image Players Change in Position (40) NOW TV Help @nowtvhelp 51
32. Thomson Cares Profile Image Players Change in Position (35) Thomson Cares @thomsoncares 51
33. T-MOBILE UK Profile Image Players Change in Position (34) T-MOBILE UK @tmobileuk 50
34. Nationwide   UK Profile Image Players Change in Position (31) Nationwide UK @asknationwide 50
35. TSB Profile Image Players Change in Position (41) TSB @tsb 50
36. TalkTalk Profile Image Players Change in Position (38) TalkTalk @talktalkcare 49
37. Post Office Profile Image Players Change in Position (42) Post Office @postoffice 49
38. Vodafone   UK Profile Image Players Change in Position (36) Vodafone UK @vodafoneuk 49
39. Brittany Ferries Profile Image Players Change in Position (45) Brittany Ferries @brittanyferries 49
40. Tesco Mobile Care Profile Image Players Change in Position (39) Tesco Mobile Care @tescomobilecare 48
41. Argos   Helpers Profile Image Players Change in Position (44) Argos Helpers @argoshelpers 48
42. Arriva Trains Wales Profile Image Players Change in Position (37) Arriva Trains Wales @arrivatw 47
43. KNOWHOW Support Profile Image Players Change in Position (49) KNOWHOW Support @knowhowtohelp 45
44. Giffgaff Profile Image Players Change in Position (43) Giffgaff @giffgaff 45
45. Npower Profile Image Players Change in Position (73) Npower @npowerhq 44
46. Eurostar Profile Image Players Change in Position (50) Eurostar @eurostar 43
47. Thetrainline Profile Image Players Change in Position (32) Thetrainline @thetrainline 42
48. TheCo-operativeFood Profile Image Players Change in Position (48) TheCo-operativeFood @cooperativefood 42
49. Haven Profile Image Players Change in Position (46) Haven @haven 40
50. Barclaycard Profile Image Players Change in Position (58) Barclaycard @barclaycard 40
51. TfL Ways To Pay Profile Image Players Change in Position (53) TfL Ways To Pay @tflwaystopay 40
52. UPC Ireland Profile Image Players Change in Position (30) UPC Ireland @upcireland 40
53. Sixt UK Profile Image Players Change in Position (47) Sixt UK @sixtuk 39
54. E.on Help Profile Image Players Change in Position (52) E.on Help @eonhelp 39
55. British Gas Help Profile Image Players Change in Position (51) British Gas Help @britishgashelp 37
56. Three Ireland Online Profile Image Players Change in Position (61) Three Ireland Online @threecare 37
57. Eircom Profile Image Players Change in Position (57) Eircom @eircom 36
58. Ecotricity Profile Image Players Change in Position (63) Ecotricity @ecotricity 35
59. RBS Help Profile Image Players Change in Position (55) RBS Help @rbs_help 35
60. First Direct Help Profile Image Players Change in Position (66) First Direct Help @firstdirecthelp 34
61. B&Q Help Profile Image Players Change in Position (59) B&Q Help @bandq_help 33
62. Santander UK Help Profile Image Players Change in Position (60) Santander UK Help @santanderukhelp 32
63. National Grid   UK Profile Image Players Change in Position (64) National Grid UK @nationalgriduk 32
64. Orange UK Profile Image Players Change in Position (62) Orange UK @orangeuk 32
65. ScottishPower Profile Image Players Change in Position (68) ScottishPower @sp_energypeople 32
66. HM Customer Service Profile Image Players Change in Position (81) HM Customer Service @hm_custserv 31
67. O2 Ireland Profile Image Players Change in Position (56) O2 Ireland @o2irl 31
68. Harrods Service Profile Image Players Change in Position (75) Harrods Service @harrodsservice 30
69. NX Customer Service Profile Image Players Change in Position (69) NX Customer Service @nxcare 30
70. RAC Care Profile Image Players Change in Position (74) RAC Care @rac_care 30
71. Bank Of Scotland Profile Image Players Change in Position (72) Bank Of Scotland @askbankofscot 29
72. Honda UK Profile Image Players Change in Position (67) Honda UK @honda_uk 29
73. PayPal UK Profile Image Players Change in Position (54) PayPal UK @paypaluk 29
74. Wightlink Ferries Profile Image Players Change in Position (65) Wightlink Ferries @wightlinkferry 29
75. Homebase Profile Image Players Change in Position (78) Homebase @homebase_help 28
76. UK Power Networks Profile Image Players Change in Position (70) UK Power Networks @ukpowernetworks 28
77. Ask Dyson Profile Image Players Change in Position (77) Ask Dyson @askdyson 27
78. Waitrose Wine Profile Image Players Change in Position (79) Waitrose Wine @waitrosewine 27
79. Vauxhall CustService Profile Image Players Change in Position (71) Vauxhall CustService @vauxhallcustsvc 26
80. Best Western   GB Profile Image Players Change in Position (87) Best Western GB @bestwesterngb 25
81. John Lewis Profile Image Players Change in Position (76) John Lewis @jlcustserv 25
82. EDF Energy Cust Serv Profile Image Players Change in Position (89) EDF Energy Cust Serv @edfenergycs 24
83. NorthLink Ferries Profile Image Players Change in Position (80) NorthLink Ferries @nlferries 24
84. Avis Car Hire UK Profile Image Players Change in Position (83) Avis Car Hire UK @avisuk 22
85. Autoglass® Profile Image Players Change in Position (82) Autoglass® @autoglass 22
86. National Rail Profile Image Players Change in Position (104) National Rail @nre_arrivawales 21
87. TfL Oyster Profile Image Players Change in Position (101) TfL Oyster @tfloyster 21
88. Southern Electric Profile Image Players Change in Position (88) Southern Electric @southernelec 21
89. Aviva UK Support Profile Image Players Change in Position (97) Aviva UK Support @avivauksupport 20
90. National Rail Profile Image Players Change in Position (92) National Rail @nre_swt 20
91. SP Energy Networks Profile Image Players Change in Position (86) SP Energy Networks @spenergynetwork 20
92. Hastings Direct   Help Profile Image Players Change in Position (95) Hastings Direct Help @hastingshelp 20
93. Ask Amex UK Profile Image Players Change in Position (84) Ask Amex UK @askamexuk 19
94. Ford Service UK Profile Image Players Change in Position (99) Ford Service UK @fordservice_uk 17
95. P&o Ferries Profile Image Players Change in Position (90) P&o Ferries @poferries 17
96. Bromford Help Profile Image Players Change in Position (103) Bromford Help @bromfordhelp 17
97. Next Profile Image Players Change in Position (94) Next @nexthelp 16
98. SWALEC Profile Image Players Change in Position (93) SWALEC @swalec 16
99. ScottishHydro Profile Image Players Change in Position (105) ScottishHydro @scottishhydro 16
100. Jessops Profile Image Players Change in Position (91) Jessops @jessops 15

About

This leaderboard tracks the Twitter activity combined with Klout score of UK companies providing social customer care via Twitter.

I have chosen, where possible, those companies with dedicated Twitter customer service accounts.

This list is currently being updated WEEKLY. It is managed by @guy1067 and if you would like to appear on the index please Tweet me.

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Other Leaderboards:

Middle East Twitter Social Customer Care Leaderboard

North America Twitter Social Customer Care Leaderboard

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How the Index is calculated:

The Index is made up of a combination of Klout score and Twitter activity (Mentions, Tweets and ReTweets). The Index is a relative weighted ranking. Currently all the scores are weighted the same so each metric is worth 25% of the available 100 points.

If you are top in one metric you get 100 points, second you get 98 points.  This is then multiplied by the weighting for that metric, which is then added to your overall score ie. 25% of 100 gives you 25 points which is added to the index.

How ReTweets are calculated:

Retweets is by Followers and only those using Twitter Retweet. Hand-typed ReTweets do not count nor do ReTweets the company does.

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Links:

Conversocial Performance Tracker

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Sponsored by:

where social media meets customer service

Beingguy1067

If you are interested in sponsoring this page then please get in touch.

 

 

Published: 4:16pm - 6th Jun 2014
Score Period: 30th May - 6th Jun 2014
Data Sources: Twitter | Klout
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