UK Twitter Social Customer Care Leaders

All Players - 10:08am, 01st Dec 2017

Published by Guy Stephens | @guy1067
Rank Player Index
1. Virgin   Media Profile Image Players Change in Position (1) Virgin Media @virginmedia 50
2. Met Office Profile Image Players Change in Position (2) Met Office @metoffice 50
3. British Airways Profile Image Players Change in Position (3) British Airways @british_airways 49
4. Honda UK Profile Image Players Change in Position (4) Honda UK @honda_uk 49
5. Tesco Profile Image Players Change in Position (5) Tesco @tesco 49
6. ToyotaGB Profile Image Players Change in Position (6) ToyotaGB @toyotagb 49
7. Ryanair Profile Image Players Change in Position (7) Ryanair @ryanair 48
8. Vodafone   UK Profile Image Players Change in Position (8) Vodafone UK @vodafoneuk 48
9. Aerlingus Profile Image Players Change in Position (9) Aerlingus @aerlingus 48
10. Royal Mail Profile Image Players Change in Position (10) Royal Mail @royalmail 47
11. Sainsburys Profile Image Players Change in Position (11) Sainsburys @sainsburys 47
12. Arriva Trains Wales Profile Image Players Change in Position (12) Arriva Trains Wales @arrivatw 47
13. Virgin Trains Profile Image Players Change in Position (13) Virgin Trains @virgintrains 46
14. South West   Trains Profile Image Players Change in Position (14) South West Trains @sw_trains 46
15= East Coast   Trains Profile Image Players Change in Position (15) East Coast Trains @eastcoastuk 46
15= Virgin Trains EC Profile Image Players Change in Position (15) Virgin Trains EC @virgin_trainsec 46
17. Support Centre Profile Image Players Change in Position (18) Support Centre @samsunghelpuk 45
18. London   Midland Profile Image Players Change in Position (19) London Midland @londonmidland 45
19. BT Profile Image Players Change in Position (20) BT @btcare 45
20. SpotifyCares Profile Image Players Change in Position (17) SpotifyCares @spotifycares 44
21. Eurostar Profile Image Players Change in Position (23) Eurostar @eurostar 44
22. Post Office Profile Image Players Change in Position (22) Post Office @postoffice 44
23. Chiltern Railways Profile Image Players Change in Position (21) Chiltern Railways @chilternrailway 43
24. Asda Service Team Profile Image Players Change in Position (24) Asda Service Team @asdaserviceteam 43
25. Ask Amex UK Profile Image Players Change in Position (25) Ask Amex UK @askamexuk 43
26. Lidl   UK Profile Image Players Change in Position (26) Lidl UK @lidluk 43
27. Costa Coffee Profile Image Players Change in Position (27) Costa Coffee @costacoffee 42
28. Barclays UK Help Profile Image Players Change in Position (29) Barclays UK Help @barclaysukhelp 42
29= The Co-operative Profile Image Players Change in Position (30) The Co-operative @thecooperative 42
29= The Co-op Profile Image Players Change in Position (30) The Co-op @coopuk 42
31. Pret Profile Image Players Change in Position (28) Pret @pret 41
32. Vodafone UK   Help Profile Image Players Change in Position (32) Vodafone UK Help @vodafoneukhelp 41
33. Lenovo UK & Ireland Profile Image Players Change in Position (33) Lenovo UK & Ireland @lenovo_uki 40
34= TheCo-operativeFood Profile Image Players Change in Position (34) TheCo-operativeFood @cooperativefood 40
34= Co-op Food Profile Image Players Change in Position (34) Co-op Food @coopukfood 40
36. DVLA Profile Image Players Change in Position (37) DVLA @dvlagovuk 40
37. Emirates Air Line Profile Image Players Change in Position (36) Emirates Air Line @emiratesairldn 39
38. Lloyds Bank Profile Image Players Change in Position (38) Lloyds Bank @asklloydsbank 39
39. Barclaycard Profile Image Players Change in Position (39) Barclaycard @barclaycard 39
40. Thomas Cook Profile Image Players Change in Position (40) Thomas Cook @thomascookuk 38
41. Bank Of Scotland Profile Image Players Change in Position (42) Bank Of Scotland @askbankofscot 38
42. National Grid   UK Profile Image Players Change in Position (41) National Grid UK @nationalgriduk 38
43. Carphone Warehouse Profile Image Players Change in Position (43) Carphone Warehouse @cpwtweets 37
44. Nando's Profile Image Players Change in Position (44) Nando's @nandosuk 37
45. Thames Water Profile Image Players Change in Position (47) Thames Water @thameswater 37
46. Nationwide   UK Profile Image Players Change in Position (45) Nationwide UK @asknationwide 37
47. Harrods Service Profile Image Players Change in Position (46) Harrods Service @harrodsservice 36
48. Thetrainline Profile Image Players Change in Position (49) Thetrainline @thetrainline 36
49. ScotRail Profile Image Players Change in Position (48) ScotRail @scotrail 36
50. Waitrose Wine Profile Image Players Change in Position (50) Waitrose Wine @waitrosewine 35
51= Northern   Rail Profile Image Players Change in Position (51) Northern Rail @northernrailorg 35
51= Northern Profile Image Players Change in Position (51) Northern @northernassist 35
53. EE Profile Image Players Change in Position (53) EE @ee 34
54. Boots Help Profile Image Players Change in Position (57) Boots Help @bootshelp 34
55. Aviva UK Support Profile Image Players Change in Position (54) Aviva UK Support @avivauksupport 34
56. Ask AIB Profile Image Players Change in Position (56) Ask AIB @askaib 34
57. Sonos Support   Team Profile Image Players Change in Position (55) Sonos Support Team @sonossupport 33
58. Anglian Water Profile Image Players Change in Position (60) Anglian Water @anglianwater 33
59. Vauxhall CustService Profile Image Players Change in Position (58) Vauxhall CustService @vauxhallcustsvc 33
60. TSB Profile Image Players Change in Position (61) TSB @tsb 32
61. Sky Help   Team Profile Image Players Change in Position (59) Sky Help Team @skyhelpteam 32
62. Virgin Media Ireland Profile Image Players Change in Position (63) Virgin Media Ireland @virginmediaie 32
63. ScottishPower Profile Image Players Change in Position (62) ScottishPower @sp_energypeople 31
64. Bus Eireann Profile Image Players Change in Position (64) Bus Eireann @buseireann 31
65. Gatwick Airport LGW Profile Image Players Change in Position (101) Gatwick Airport LGW @gatwick_airport 31
66. EDF Energy Cust Serv Profile Image Players Change in Position (65) EDF Energy Cust Serv @edfenergycs 31
67. British Gas Help Profile Image Players Change in Position (66) British Gas Help @britishgashelp 30
68. Santander UK Help Profile Image Players Change in Position (69) Santander UK Help @santanderukhelp 30
69. Iarnród   Éireann Profile Image Players Change in Position (68) Iarnród Éireann @irishrail 30
70. William Hill Help Profile Image Players Change in Position (70) William Hill Help @willhillhelp 29
71. Three Ireland Online Profile Image Players Change in Position (67) Three Ireland Online @threecare 29
72. UK Power Networks Profile Image Players Change in Position (72) UK Power Networks @ukpowernetworks 29
73. Tesco Mobile Care Profile Image Players Change in Position (71) Tesco Mobile Care @tescomobilecare 28
74. Thameslink Profile Image Players Change in Position (73) Thameslink @tlrailuk 28
75. Your SSE Profile Image Players Change in Position (75) Your SSE @yoursse 28
76. Giffgaff Profile Image Players Change in Position (74) Giffgaff @giffgaff 28
77. National Westminster Bank Plc Profile Image Players Change in Position (76) National Westminster Bank Plc @natwest_help 27
78. Jessops Profile Image Players Change in Position (80) Jessops @jessops 27
79. Haven Profile Image Players Change in Position (78) Haven @haven 27
80. Great Northern Profile Image Players Change in Position (77) Great Northern @gnrailuk 26
81. Mothercare Support Profile Image Players Change in Position (83) Mothercare Support @mothercarehelp 26
82. Sixt UK Profile Image Players Change in Position (81) Sixt UK @sixtuk 26
83. Southern Water Profile Image Players Change in Position (79) Southern Water @southernwater 25
84. KNOWHOW Support Profile Image Players Change in Position (82) KNOWHOW Support @knowhowtohelp 25
85. Homebase Profile Image Players Change in Position (84) Homebase @homebase_help 25
86. Boden Profile Image Players Change in Position (85) Boden @bodenclothing 25
87. Travelex   UK Profile Image Players Change in Position (89) Travelex UK @travelexuk 24
88. First Direct Help Profile Image Players Change in Position (86) First Direct Help @firstdirecthelp 24
89. NS&I Profile Image Players Change in Position (88) NS&I @nsandihelp 24
90. Npower Profile Image Players Change in Position (87) Npower @npowerhq 23
91. P&o Ferries Profile Image Players Change in Position (90) P&o Ferries @poferries 23
92. HM Customer Service Profile Image Players Change in Position (91) HM Customer Service @hm_custserv 23
93. NOW TV   Help Profile Image Players Change in Position (93) NOW TV Help @nowtvhelp 22
94. Metro Bank Help Profile Image Players Change in Position (92) Metro Bank Help @metrobank_help 22
95. Barclays UK Profile Image Players Change in Position (94) Barclays UK @barclaysuk 22
96. First Utility Profile Image Players Change in Position (95) First Utility @firstutility 22
97. RBS Help Profile Image Players Change in Position (96) RBS Help @rbs_help 21
98.  Profile Image Players Change in Position (97) @grazedotcom 21
99. IW Customer Care Profile Image Players Change in Position (100) IW Customer Care @iwcare 21
100. B&Q Help Profile Image Players Change in Position (98) B&Q Help @bandq_help 20

About

This leaderboard tracks the Twitter activity combined with Klout score of UK companies providing social customer care via Twitter.

I have chosen, where possible, those companies with dedicated Twitter customer service accounts.

This list is currently being updated WEEKLY. It is managed by @guy1067 and if you would like to appear on the index please Tweet me.

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Other Leaderboards:

Middle East Twitter Social Customer Care Leaderboard

North America Twitter Social Customer Care Leaderboard

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How the Index is calculated:

The Index is made up of a combination of Klout score and Twitter activity (Mentions, Tweets and ReTweets). The Index is a relative weighted ranking. Currently all the scores are weighted the same so each metric is worth 25% of the available 100 points.

If you are top in one metric you get 100 points, second you get 98 points.  This is then multiplied by the weighting for that metric, which is then added to your overall score ie. 25% of 100 gives you 25 points which is added to the index.

How ReTweets are calculated:

Retweets is by Followers and only those using Twitter Retweet. Hand-typed ReTweets do not count nor do ReTweets the company does.

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Links:

Conversocial Performance Tracker

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where social media meets customer service

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If you are interested in sponsoring this page then please get in touch.

 

 

Published: 10:08am - 1st Dec 2017
Score Period: 24th Nov - 1st Dec 2017
Data Sources: Twitter | Klout
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