Global Ten Twitter Social Customer Care Leaders

by Guy Stephens | @guy1067


We’re here to offer advice and inspiration for your trip on American. Please click here if you require a formal response to a complaint:

Rank: 1 (1)
Total Score: 50

1. American Airlines


Welcome to the official Royal Mail Twitter account. We're here to help 8am-6pm Mon-Fri, 8am-1pm Sat, and 9am-2pm Sun.

Rank: 2 (2)
Total Score: 46

2. Royal Mail


Official global account of KLM. While we keep you updated, we're at your service in 10 languages. Share personal details only in direct messages!

Rank: 3 (3)
Total Score: 42

3. Royal Dutch Airlines


مرحباً بكم في الحساب الرسمي للبنك الأهلي بتويتر لخدمتكم يومياً على مدار الساعة. تابعونا لمعرفة أخبارنا وعروضنا

Rank: 4 (4)
Total Score: 38

4. البنك الأهلي التجاري


Dell's Social Media 24X7 Global Support Team. We're here to listen, help & provide proactive info to our customers. Order Status:

Rank: 5 (7)
Total Score: 35

5. DellCares


We've moved to @ATTCares, but we're still here to help.

Rank: 6 (5)
Total Score: 31

6. ATTCustomerCare


Want help from a real person? Tweet your issue to our team of problem solvers. We love a challenge, and we know how to find the answers.

Rank: 6 (5)
Total Score: 31

6. ATTCares


الحساب الرسمي لشركة دو، فريقنا متواجد لخدمتكم طوال الأسبوع من ٩ صباحاً إلى ٩ مساءً - The official du account, our team is here to help you all week from 9am-9pm

Rank: 8 (8)
Total Score: 23

8. Du


We're here to help with your @AirAsia flight concerns and help you pre-book baggage, seats and meals! Live from Mon-Sun @ 9am-6pm GMT+8. Follow & tweet now! ^^,

Rank: 9 (10)
Total Score: 19

9. Ask AirAsia


Have a question about your BT products or services? Follow us and let us help! We're here 9am to 9pm Monday to Friday, 8-8pm on Saturdays and 8-6pm on Sundays.

Rank: 10 (9)
Total Score: 15

10. BT


Have questions about @BestBuy? Need support? Let us know! We’re here to help weekdays 7am-11pm CST, weekends and holidays 10am-6pm CST.

Rank: 11 (11)
Total Score: 12

11. Best Buy Support


Welcome to the official Twitter account for Etihad Airways Guest Affairs. Need online support? We’re here 24/7! Also, follow @EtihadAirways for our latest news.

Rank: 12 (12)
Total Score: 8

12. Etihad Help


Tweet Malaysia’s leading communications provider @MaxisListens from 9am-12am daily for support or queries on our products & services

Rank: 13 (13)
Total Score: 4

13. Maxis

Bulletin Time

8:57pm - 4th Jul 2016

Score Period

27th Jun - 4th Jul 2016

Data Sources

Twitter | Klout


This leaderboard tracks the Twitter activity combined with Klout score of ten companies randomly chosen across the globe providing social customer care via Twitter. I have chosen, where possible, t...

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